survey

AI Investment to Surge in 2025 Amid Growing Challenges, EY Research Finds

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A graphical representation of a neural network.

Investments in artificial intelligence (AI) are poised to remain strong through 2025, with the majority of senior business leaders expressing optimism about returns on their AI expenditures, according to the latest EY AI Pulse Survey. However, the report also underscores significant challenges that could hinder broader adoption, particularly around infrastructure, workforce readiness, and sustainability. The … Read more

Amazon Tops 2024 U.S. Value Rankings Amid Growing Consumer Demand for Affordability

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Amazon parcel close up.

As inflation continues to shape consumer behavior, a new report from YouGov reveals which brands Americans perceive as delivering the best value for money. In the 2024 U.S. Value Rankings, Amazon emerged as the most highly regarded brand across multiple demographics and regions, signaling a broader shift in consumer expectations for affordability and quality. The … Read more

Shifting Customer Loyalty in 2024: SAP Emarsys Report

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A customer paying for goods with a smartphone on a contactless reader.

Customer loyalty, once considered the bedrock of long-term brand success, is undergoing a significant transformation in 2024. According to the Customer Loyalty Index 2024, a global study spanning over 12,000 consumers across regions like the United States, United Kingdom, Australia, and Germany, loyalty levels have dipped markedly in recent years. This report provides critical insights … Read more

AI Reshaping Advertising: Instreamatic’s 2025 Report Highlights Industry Trends

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The advertising sector is undergoing a transformation driven by artificial intelligence, according to the newly released 2025 Survey Report: AI in Creative Production from Instreamatic. The report, developed in collaboration with the Alliance of Independent Agencies and King Street Ventures, examines how AI is reshaping creative production and advertising strategies. Drawing insights from top agencies … Read more

AI Adoption Spurs Revenue Growth for Small Businesses, New Salesforce Data Shows

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Salesforce logo on an office building.

Small and medium-sized businesses (SMBs) that have embraced artificial intelligence (AI) report notable revenue growth, according to recent research by Salesforce. The survey of 3,350 global SMB leaders found that 91% of AI adopters experienced a positive impact on their revenue, underscoring the technology’s growing role in business strategy. The study highlights a divide in … Read more

Forrester Highlights Growing Challenges in B2B Buying Processes

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Business people shaking hands.

Forrester Research has released its State of Business Buying, 2024 report, revealing significant friction in the B2B purchasing process. With 86% of B2B purchases stalling before completion and 81% of buyers dissatisfied with their chosen providers, the study points to inefficiencies that frustrate both buyers and sellers. Tight budgets, the growing role of artificial intelligence … Read more

Marketers Turn to AI for Growth: Intuit Mailchimp Study Highlights Trends Among Top Performers

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An architectural blueprint.

A new report from Intuit Mailchimp sheds light on how marketers are using artificial intelligence (AI) and data-driven strategies to navigate challenges and achieve growth. Based on a global survey of over 2,000 marketing professionals, The Revenue Blueprint: Strategies for Performance-Obsessed Marketers explores the practices that distinguish industry leaders from their peers. The study categorizes … Read more

Gartner Highlights Strategic Priorities for CMOs as 2025 Approaches

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A CMO presenting his strategy to colleagues.

Gartner has identified three critical priorities for Chief Marketing Officers (CMOs) to drive organizational growth and enhance marketing effectiveness in 2025. The research and advisory firm emphasized the need for CMOs to address persistent disruptions, expand their influence across the enterprise, and focus on investments that improve the customer journey. These insights come amid growing … Read more

Consumers Seek Discounts and Experiences Amid Rising Holiday Budgets

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Decorations on a Christmas tree.

Consumers are planning to increase holiday spending by 8% in 2024 compared to the previous year, with an average budget of $1,778 per person, according to Deloitte’s 39th annual holiday retail survey. While optimism about the economy is driving this increase, shoppers are also grappling with persistently high prices, fueling demand for deals and nontraditional … Read more

Ad Spend Shifts Focus to Performance Marketing and AI in 2025

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WFA and Ebiquity Logos

Global advertisers are signaling a decisive shift in their media spending strategies for 2025, emphasizing performance marketing over traditional branding, according to the latest Annual Media Budgets Survey by the World Federation of Advertisers (WFA) and Ebiquity. The survey, which collected responses from 134 brand leaders representing over $66 billion in ad spend, provides a … Read more